My Profile

My Profile is your personal account in Gene App. Here you set the few things that are personal to you: your timezone, your language, your password and, where each salesperson has their own number, your WhatsApp. Every role can open this page.

The top of the page shows your name, email, and a role badge (Gene Support, Manager, Agent, Assistant, Tech, or External Partner). These are read-only here:

• Your name and email come from your login.
• Your role is set by a Manager on the Team page.

Login email#

Select Change email and enter your new address. Gene App sends a confirmation link there, and your login email only changes once you click it.

Contact card for leads#

Shown where agent contact cards are enabled for your account. It sets what Gene tells a lead about you:

• Gene introduces you to leads by first name and job title. The photo is your profile picture.
• WhatsApp number for leads: with the country code. Left empty, your profile phone number is used.
• Short bio: Gene may use it when it introduces you.
• Share my contact with leads: on, a lead who asks to talk to a person gets your name and WhatsApp number. Off, Gene offers to connect them instead and never shares the number.

The switch sits at the top of the card. The number and bio fold under it, with a one-line summary such as "+971 50 123 4567, bio added" (or "Profile phone, no bio"); click it to edit them. They start open while neither is filled in.

Each field saves on its own. A Manager can edit the same card for any teammate in the Team edit wizard.

Your timezone#

Pick your timezone from the dropdown. It saves as soon as you pick.

This one setting is used everywhere, including your daily briefing, scheduling, and analytics. It defaults to the timezone your browser reports until you change it.

Your language#

Under Languages, pick every language you speak. The first one defaults to your browser language. Each pick saves on its own, with a Saving... / Saved marker next to the heading, or "Not saved. Try again" if a save fails.

Its only effect is inbox auto-translation: incoming messages in another language are auto-translated to your first language in the inbox. Nothing else changes.

Options: English, Spanish, French, German, Portuguese, Italian, Dutch, Arabic, Chinese (Simplified), Russian, Hindi, Japanese, Korean, Turkish.

My WhatsApp#

Shown only where each salesperson has their own WhatsApp number (see One WhatsApp number per agent).

• Connect yours with Connect my WhatsApp: scan a QR, or log in with a code.
• See whether it is live, and reconnect or disconnect it.
• When your number drops, the WhatsApp warning at the top of the app says so, and its Reconnect link brings you here.

Appearance#

Choose Light, Dark or System under Theme. System follows your device setting.

Two-factor authentication#

Select Enable to require a 6-digit code from an authenticator app (Google Authenticator, 1Password, Authy) when you sign in.

1. Scan the QR code with your authenticator app, or enter the key shown next to it by hand.
2. Enter the 6-digit code the app shows and select Turn on 2FA.
3. Save the recovery codes. Each one signs you in once if you lose your authenticator, and they are shown only once.

Regenerate recovery codes gives you a fresh set, and Turn off removes two-factor.

Change your password#

1. Enter a new password in New password (at least 8 characters).
2. Select Update password. The button stays disabled until you type at least 8 characters.

Tips#

• The avatar shows your initials. There is no profile-picture upload on this page.
• Your role is shown for reference only. To change a role, a Manager edits it on the Team page.
• Company-wide details (name, address, currency) live under Business Profile, not here.
• Which alerts reach you, and where, is set on Notifications, right below My Profile.

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Details#

My Profile at a glance, for when you need to look something up. From top to bottom: the profile summary (avatar with your initials, name, email, role badge), Your timezone, Your language, My WhatsApp where it shows, and New password. Timezone and language save as soon as you pick; the password saves only with Update password.

My WhatsApp shows only where both one WhatsApp number per agent and WhatsApp by QR are enabled for your account. It holds your own number:

• With no number yet, it shows Connect my WhatsApp.
• Once you have one, it shows the same number card as Settings > Communication > WhatsApp, with the number's status, Reconnect and Disconnect.