Support
Gene App is a sales platform for real estate teams. It puts WhatsApp, email and your other channels in one inbox, and an AI assistant that answers leads, books viewings and keeps the pipeline current. If something is not working, or you are not sure how a part of it is meant to behave, write to us.
Common questions
I cannot sign in
Sign in with the email address your workspace was created with. Forgotten passwords are reset at crm.gene.so/forgot-password. If your workspace has two step verification switched on, you are asked for the six digit code from your authenticator app after your password. Locked out of the authenticator, email us and we will verify you another way.
Billing, plans and credits
Your plan, your credit balance and what each AI action costs are in Settings, under Billing. Read about billing.
Connecting WhatsApp and email
Channels are connected in Settings, Communication, and a workspace can run WhatsApp and email side by side in one inbox. Read the WhatsApp setup guide.
Deleting your account
In the iPhone app, open Profile and tap Delete account. Your account is closed straight away and you can no longer sign in. If you also want the records your workspace holds about you removed, email [email protected] and say so, and we will confirm once it is done.
Still stuck? Email [email protected] and tell us what you were doing when it went wrong. A screenshot helps.